If you’re selling your campground or transferring ownership, we’re here to help make the transition as smooth as possible.
This guide walks you through what to do before, during, and after an ownership change so bookings, payments, and operations continue without interruption.
Step 1: Notify Our Team
Before anything else, please contact our support team to let us know about the upcoming ownership change. You can reach us at support@poweredbypark.com
Please include:
- New owner’s contact information
- Name
- Email address
- Phone number
- Transition date
- The date the new owner will officially take over operations
Even if the new owner is planning to use another reservation platform, it’s helpful for us to get in touch to facilitate a smooth transfer of guest information.
Step 2: What Will Happen Next
We’ll work with the new owners to update several important items in your account.
1. Set Up a New Stripe Account
To continue accepting payments, the new owner must connect their own Stripe account.
- This allows payouts to go to the new owner’s bank account
- This step is required to keep online bookings active
If a new Stripe account is not connected by the transition date, the online booking system will become inactive until this is completed.
2. Update Contact Information
Contact information can be updated in the general settings page to ensure your guests can reach the new owners. A few examples would include:
- Email address
- Notification emails, which are notified when a new booking is made
- Phone number
- Business name (if changing)
- We can also update the web address for the booking page, to match the new name
3. Add New Users & Remove Old Access
Admin accounts for the new owners can be created in the user settings page.
- The new owner should be invited as an admin user
- Once the transition is complete, access will be removed from old accounts.
This ensures a clean hand-off between the old and new management teams.
4. Update or Transfer the Website
Your business’s website will need to be transferred separately. The new owner has two options:
Option A: Keep the existing website
- The new owner will need credentials to edit and maintain the website
Option B: Create a new website
- A new website can be created from scratch
- In this case, the booking page will need to be connected to the new site
- Your google business profile and listings on other sites should be updated to reflect the new address
5. Review Pricing, Policies, and Site Setup
Ownership changes often come with updates to how the campground operates. We’ll work with the new owner to review:
- Site pricing and features
- Rules & policies
- Other changes to the admin dashboard or booking page
This helps ensure everything is set up correctly moving forward.
Final Step: Wrapping Things Up
Once the transition is complete, you’re all set!
We want to take a moment to say thank you for using Park. We appreciate being part of your journey, and wish you luck in your next venture!
If you or the new owner have any questions at any point, don’t hesitate to reach out at support@poweredbypark.com — we’re always happy to help.